Return Policy

If you received defective goods, we will replace, repair or refund the goods within our Warranty Policy:

The Customer agrees and represents that it is acquiring the Goods for the purposes of a business and that the Consumer Guarantees Act 1993 does not apply to the supply of the Goods or the Terms.

The original purchaser (Customer) of Goods from the Store is provided with the following warranty and subject to the warranty conditions. GoodMeasure warrants these Goods for a period of 12 months from the date of purchase for all parts defective in performance, workmanship or materials (“Warranty Period”).

Defective Goods will be replaced or repaired subject to compliance with the ‘Returns for Warranty’ section of these Terms.

Returns for Warranty

In the event that the Customer believes the Goods are defective in performance, workmanship or materials and are within the Warranty Period, the Customer must notify GoodMeasure of the full details of the warranty claim in writing, via email at store@goodmeasure.net quoting the GoodMeasure invoice number and the SKU(s) of the Goods in question.

Details of the warranty claim must be clear, detailed and specific. GoodMeasure will not accept brief warranty claim details such as ‘Faulty’, ‘No-go’ or ‘Doesn’t work’.

Goods returned for warranty will only be accepted if GoodMeasure has consented in writing.

Any Goods returned without GoodMeasure’s consent will be sent back to the Customer at the Customer’s expense.

Goods returned for warranty will only be accepted subject to the following conditions:

- Prior written consent provided by GoodMeasure.
- All Goods are installed and removed according to the manufacturer's instructions.
- All wiring is carried out by a licensed electrician or similarly qualified person.
- Goods have not been modified or changed in any way.
- All Goods are connected as per the electrical requirements specified in the ratings label(s) or manufacturer’s instructions.
- Goods are returned to GoodMeasure within 7 days of written approval.
- Goods are returned clearly labelled and with written description of warranty claim and GoodMeasure invoice number.
- All parts / accessories to the Goods are returned (i.e. cables, terminal covers, screws).
- All Goods are returned at no cost to GoodMeasure.

Upon receiving returned Goods, if GoodMeasure cannot identify or replicate the defect described in the warranty claim or if there is no identifiable defect in the Goods, we reserve the right to reject the warranty claim and return the Goods to you at your expense.

The typical turnaround period for testing and repair or replacement is 3 to 5 working days; however this may be longer due to the need for sustained testing or supply of replacement parts / units. If the item is required to be sent to the manufacturer for repair, we will advise you with an estimated turnaround time and/ or give you a replacement

Returns for Credit

In the event that the Customer believes that the Goods were delivered incorrectly or with damage, the Customer must notify GoodMeasure of the details in writing within five (5) working days of receipt of Goods, via email at store@goodmeasure.net quoting the GoodMeasure invoice number and the SKU(s) of the Goods in question.

Should the buyer fail to notify GoodMeasure of any incorrect delivery or damage within five (5) working days of receipt of Goods, it is agreed and regarded that the Goods were delivered and received correctly and in good order.

Details of the credit claim must be clear, detailed and specific. GoodMeasure will not accept brief credit claim details such as ‘Broken’ or ‘Wrong’.

Goods returned for credit will only be accepted if GoodMeasure has consented in writing.

Any Goods returned without GoodMeasure’s consent will be sent back to the Customer at the Customer’s expense.

Goods returned for credit will only be accepted subject to the following conditions:

- Prior written consent provided by GoodMeasure.
- Goods are in original packaging, unsoiled, undamaged and are fit for resale.
- Goods have not been modified or changed in any way
- All parts / accessories to the Goods are returned (i.e. cables, terminal covers, screws, instructions).
- Goods are returned to GoodMeasure within seven (7) days of written approval.
- Goods are returned clearly labelled and with written description of credit claim and GoodMeasure invoice number.
- All Goods are returned at no cost to GoodMeasure.

      Upon receiving returned Goods, if GoodMeasure cannot identify any damage as described in the credit claim we reserve the right to reject the credit claim.

      Goods will be credited at the lesser of the price paid or their current value.

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